Customer Reviews

The quality of our work and the high level of customer satisfaction has led to repeat business and an excellent rate of referral. Plus, we provide a chance to win a Trip for 2 to Huatulco every year to one of our valued customers who take the time write us a review. (click here for more contest details).   See what our past customers had to say about their experience with our roofing & renovations services:

To all the staff at Pristine Roofing and Siding,

I just wanted to take a few minutes to acknowledge the job that was just finished at my residence this past week.  In this day and age, it is easy for people to complain about bad service, but little is said for a job that is well done.

A big thank you to the gentleman I first was introduced to…Andrew Kroeker.  Andrew took the time to listen to my concerns about my roofing project, and acknowledge what I wanted to be done.  He marked down my concerns and made a point of including everything in his quote, which I appreciate.  I would also like to thank him for personally coming back to address an unexpected issue due to rain, also set up earlier install due to this problem.  His quote was not the cheapest of the estimates I received, but his demeanor was professional, and he truly listened to what I had to say, which swayed my decision to go with your company.

A thank you to Becky in the office who phoned and informed me when delivery of product would occur, and work with me to plan the actual day of install, so i could be here to meet the installation team.

When the install date arrived I received a phone call from the lead supervisor (I believe this is Rodrigo, but please don’t quote on that), who asked to meet with me before work began to once again address my concerns.  I found this to be quite refreshing from a customer’s perspective that your team again, was sincere in listening to me.  The job itself went superbly and the final product shows attention to detail.  The color scheme we chose is very impressive and could not suit the house decor any better.  We decided to upgrade to the LANDMARK PRO SHINGLE, which has a much more dramatic colour scheme built into it and much heavier shingle than the regular LANDMARK SHINGLE.  I was skeptical at first, but without a doubt, am now glad we went with this shingle.  Please feel free to use my home for any promotional work or any references you might require.

Finally, a thank you to Dave Fraser, who inspects all work before the final sign off can occur.  Again I requested to meet with him for the final inspection and received a phone call from him to co-ordinate so that I could be here when he arrived.  Although from my view, the installation was impeccable, his professional eye caught some minor details that will be addressed, which again for me go over and above a contractors responsibility.

Again the attention to detail from start to finish is something I cannot stress enough from your entire team.

A big thank you to all at Pristine Roofing!!!!

 

Jim Papaloannou
July 2017

Andrew (our estimator) earned our business. He took the time to sit down and go through initial estimate and explain product choice and install procedure. He followed up answering many questions with thorough answers and was prompt. Andrew continued to follow up ensuring we has all the information we needed to make a decision on our roofing company choice. His attentiveness professionalism and final price made us choose Pristine.

Sandro & Kristen Foianesi
July 2017

The crew were very friendly, polite, professional, prompt, and clean. They did an awesome job on our roof and did a great clean up. Donovan was a great team lead and directed the crew very professionally. Yes you can use us anytime for recommendation. We have already recommended your company to our friends and family. You have done 2 roofs of our friends already. As long as the workmanship holds, you have us for life. Bravo to a great job! Cheers.

Chad Morrill
July 2017

The entire staff from office to project manager to installation crew performed above our expectation. The entire process from start to finish was both painless and pleasant. We highly recommend Pristine for all your roofing needs

Chris and Brenda Nauta
July 2017

Ken really explained the process well and I was impressed with his knowledge and friendliness! The shingling crew was fast and professional. Rod the carpenter did a great job on a tough challenge repairing the overhang and was a real professional, friendly , and patient! I am already recommending Pristine to friends and family! Dave also came by to check the job!

Dwayne Newman
June 2017

Extremely pleased. Spencer and crew were outstanding. Great workers, neat in appearance, polite, etc, etc. They cleaned up and met out every need. Ash had a lot to do with us going with Pristine. I have recommended Pristine to a few neighbors and have told my family and friends about the great job. We have already received compliments on our choice of shingles. Could not have chosen a better company.

Richard Stephanchew
June 2017

I really appreciated Andrew’s presentation with his samples of materials used and a full explanation of each of the products that was being placed on the roof. He provided a thorough and accurate explanation of the entire process and the team delivered exactly as described right through the follow up.

Erin Armstrong & Todd Tyler
June 2017

Brian and I were not sure what to expect as this was our first experience working with Pristine and having a roof replaced, but we both feel this was a job well done that not only met but exceeded our expectations. Thank you for the great work and to all the friendly staff that helped make this a good experience.

Naomi & Brian Janzen
April 2017

Pristine was referred to me by my friend and I initially I was dealing with Don. I can honestly say that this was the best experience we have had with a contractor. Chris who led our team would ask me my opinion and show me ideas on how we could frame certain windows and frame my door, and he had great suggestions. The rest of the team was also very pleasant. We love the new look of our house and the new siding. One week after the completion of our home, we were at a large family dinner and Ron and I told everyone about the experience. It turns out that my sister also had her roof done by Pristine and all the neighbours decided to get theirs done too. They also raved about the service they received. Thank you very much for such great service! We will not hesitate to refer you to all our friends and family!

Shari Wolfson & Ron Olchowecki
April 2017

We chose Pristine Roofing in great part due to Andrew’s presentation. Andrew presented the quote in person. We had a chance to discuss it and ask questions whereas your competitors just left a quote in our mailbox. All the workers were pleasant and proficient. Excellent work, fantastic clean up. Thank you!

Ed & Trudy Reimer
April, 2017

Thank you for the opportunity to say how pleased we are with the work done at our home. Please don’t hesitate to use our name as a reference. The overall experience in dealing with your receptionist, estimator, crews, clean ups, etc. was perfect. Every one of them was polite and friendly. All of our questions were answered courteously and honestly, the work was done very professionally and their expertise and skill gave us confidence that we had the best of the best in roofers. We definitely would recommend Pristine Home Renovations to family, friends, and neighbors. Thank you again for a job well done! Much appreciated!

Jerry & Lucille Lysy
March 2017

We have nothing but great things to say about Pristine. Right from meeting David and getting the estimate to coming home while the crew was finishing up. Very knowledgeable and professional, extremely friendly staff! We got 5 quotes before proceeding and Pristine came in the best by far. Very happy with the overall experience.

Courtney Memyrk
November 2016

Give Andrew a promotion, he is amazing! He returned my text, emails, or phone calls quickly. When I wasn’t sure what I wanted to do, he walked me through all my options carefully. As a company Pristine isn’t afraid to do what makes sense for the client even if it means absorbing some expenses. The roofing crew was here over a week and they did exemplary work. The crew members always took the time to answer our questions and explain what they were doing. Some tasks took longer then expected but it was a really big job! Thank you Andrew, Kendra, Spencer, and anyone else that worked on our “reno” project!

Vero Alarie
October 2016

It was a totally pleasant experience working with your company. The prices were extremely fair and the workmanship excellent.

Will & Janet Jackman
April 2016

A friend told me to use you guys and I’m sure glad I did!! I dealt with Don Fata and what a professional he was. The guys came in and did a great job and I was happy with the cleanup job. I will be dealing with guys again for siding work.

Patrick Phillips
April 2016

Pristine is a perfect name for your company. We have had many contractors do work for us over the years. Your staff & crew were professional courteous, on time did a great job and cleaned up completely. Well done! Your company will be recommended to our friends, neighbors and colleagues.

Jean-Pierre Grulet
April 2016

We had a leaky roof and were concerned the repair wouldn’t fix it. We were reassured that it would. The crews were informative and helpful and encouraging. They were timely and professional and a pleasure to work with. We would definitely consider Pristine for future work and would recommend them to anyone.

Ron Schultz
March 2016

We were very impressed with everyone we dealt with. The estimator was great and extremely helpful. The roofing crew was amazing from start to finish. We were very impressed with them and will absolutely recommend Pristine to anyone!”

Kevin Goebel
April 2016

Thank you so much for the amazing work. When Rick Lavallee came out he was so nice, knowledgeable and courteous, we knew we had to go with Pristine! The work was done quickly and looks amazing. Dave Fraser came a week later to follow up and when something was questioned he was up on the roof right away to answer questions. Thank you for the amazing customer service and quality work, we will recommend for sure.

Al & Ashley Vendramelli
April 2016

We were extremely impressed with the professionalism of the Pristine Team. Everyone from Don to the installers really seemed to care about the job and the result. The quality of work is top notch, and attention to detail was great. We cannot thank everyone enough. We look forward to having Pristine take care of our siding and exterior insulation this upcoming spring.

Scott Birse
October 2015

The entire experience was fantastic from start to finish. Every person I was in contact with was very professional, knowledgeable, and courteous. Thank you for the quality of work.

Kevin Roorda
December 2015

We were very pleased with the work of Pristine. We had two references that had used Pristine before and we decided that a second estimate was not necessary. The job was done in a timely way despite the heat and the crew very friendly and hard working. A special thank you to the crew chief Michael who was excellent to work with.

Dave Morphy
2015

Excellent job, highly recommend you guys to anybody asking about roofing jobs. Clean up was above and beyond. Not one nail found in my yard. Crew was very courteous and professional. Nice to deal with a company that cares about how they’re workmanship counts for something. Thank you for your quick, professional and caring job.

Jason Tutlies
2015

We are very pleased with the whole experience of having our shingles replaced by Pristine. The sales estimator was very helpful and informative while making sure our concerns were all dealt with. The work crew were all courteous and acted in a very professional manner. The sales office was also very courteous and the job was completed

Cal Halstead
2015

Great experience all around! I was away while the job was done but my dad was checking on the progress and said the guys were great! When I got home I almost forgot I had my roof done; the yard was spotless. Thanks a bunch!

Lauren Carrette
2015

Everyone from the office staff estimator & installation crew were helpful, courteous and professional. I give Pristine 10 out of 10 starts all the way around. Thank you Pristine for the best new roofing experience ever.

Wendy Somerville
2015

We are very pleased with the experience having Pristine replace our roof. The project manager guided us through the process and the installation crew were very professional. We very much appreciate the final roof inspection by the roofing manager.

Garry Winch
May 2015

Our experience with Pristine relating to the new shingles was very positive. There was a very professional tone set for the job from the beginning with the initial visit by Ash. The follow up to the quote being handled by one of the owners installed confidence in the company and the process. Dave and his team were very professional and courteous. Overall a very good experience. P.S. I was impressed with the leadership role you are taking in your industry. Helps to instill confidence.

Rick Mackay
May 2015

Appreciated when crew returned following day to perform a thorough check of the ground for nails, debris and inspection of work. Fast, efficient and no mess or destruction of property. Excellent service and proud to advertise your company on front yard (Yard sign) and by referral to friends, family, neighbors and co-workers. Thank you.

Mike Jolicoeur
May 2015

Working with Pristine for our home renovations was a great experience. The sales person (Don) and the crews were friendly, knowledgeable, and took the time to answer all of my questions. Everyone was extremely professional!

Brooke Milne
April 2015

Ash is wonderful, answered all my questions. We did our house in 2013 and our cottage this year our cottage, we wouldn’t trust it to anyone but Pristine. Anyone mentions their roof I have Ash from Pristine out of my mouth without a doubt the job will be done right.

Helen Frovich
2014

A job well done! We could not be happier with the quality of work performed and the finished result. All of the professional’s involved in the job from beginning to end were outstanding. We will recommend your company as the single best choice for roofing and other renovation work in your repertoire.

Jack Goodman
October 2014

Thank you for the great service and job well done. Very Happy and would/will recommend to others. Ash was great to deal with. Very prompt service. The crew was great and clearly hard working.

Samantha & Adam
September 2014

Overall, I was thrilled with your company. Andrew was my estimator and he was very helpful and courteous. I felt no pressure from him to use your company. Your pricing was very reasonable. Although a few quotes were lower than yours, I am happy I chose your company. Mike and his crew were awesome and so friendly!

Joanne Chesky
September 2014

The foreman and crew that were here did a fantastic job! They were very professional and friendly. A truly positive and refreshing experience. Thank you Ash for the great job!

Cliff & Karla Binnie,
September 2014

The crew was knowledgeable and accommodating. The lead guy was very professional and made a big effort to keep up communication with me & discuss possibilities for installing the bathroom vent & other details which I appreciated that he gave me a choice instead of just going ahead. Also the crew saved the old vents for me as requested; overall I really appreciated how they handled the job. They are a good crew.

Jed & Amy
August 2014

Very happy with all aspects of Pristine Roofing. Initially there was some confusion over when the job would be done, but the girl who answers the phone was great and got back to me quickly. Pristine fit me in right away and the guys that came out were professional and did a great job. One of my neighbors already called for an estimate and another advised they will use Pristine next year. My parents are also looking into the services Pristine offers for their house. Thank you

Jennifer McKinnon
August, 2014

Wow, what an incredible experience dealing with Pristine. All involved went over and beyond duties. From Ash to the ground crew, I am very impressed. Very kind and professional crew. Office staff were great. Roof looks amazing. Clean up went great. I speak very highly of this company. Thanks for everything.

Marc Asselin
August 2014

The office staff was very professional and courteous, always called to inform us when different crews were coming so we could get the driveway cleared for the crews. It worked out really well. Communication is awesome! Roofing crew was great. Yes, they made a big mess, but they cleaned up everything so good. Placed flower pots etc. back in original spots. Perfect. Neat to watch how they picked up nails. When the soffit/fascia crew came, my kids chatted with them all day. They didn’t mind one bit, and even called the kids by their names and were overall awesome. My kids thought it was great watching them work and talking! Very professional and friendly! We are very impressed with Pristine Roofing. Very knowledgeable and professional. Customer service from the beginning to end was great. Just to let you know, we had many quotes, Pristine was the only company that would give me references! As soon as I asked for them, I received an email the same day. Perfect! Keep up the great work! Will definitely pass along your name if ever asked about our roof. Thank you so much!

Michelle Boychuk
July 2014

To Ash and the team at Pristine, Thank you so much for the great job! We are very pleased with how everything went. I am a Registered Home Inspector and my clients often ask the names of reputable contractors and Pristine is always at the top of my list.

Jeff Seaman
June 2014

Excellent experience from start to finish. Have already recommended Pristine to others. Very professionally run.

Vern Anderson
June 2014

Great work, pleasure to deal with, will definitely recommend you to family and friends! Thanks!

Lorne Carson
June 2014

Excellent crew, completed when expected, fantastic clean up, all round positive experience. Thank you!

Diane Marsh
June 2014

I’m very happy with the clad job done. Your installer knows his stuff. It is nice to get a job done with no problems. I will recommend you to anyone.

Bill Klein
2014

Thank you so much for our new roof its awesome! Best job ever. Absolutely no complaints. Also very pleased to have gotten the repair job done on our vinyl siding, It was a pleasure working with Pristine

Albert Metcalfe
May 2014

Clean up was Spectacular, I am very fussy! Workmanship was excellent! Thank you.

Jim & Tammy Anton
May 2014

Very professional company. Thank you for your excellent work

Marjorie Watling
May 2014

An all round well oiled machine! The crew are perfect gentlemen and a pleasure to have working on my home. Thank you for a great job.

Edna Deibert
May 2014

Professionalism shown from start to finish. A very informative and pleasant installation crew. Becky as office contact- (front line) very efficient and always returned calls promptly. Clean up was excellent. Follow up by Dave was appreciated and once pointed out 2 small pieces of flashing missing, he assured us this situation would be rectified within 2-3 days. Very pleasant and made us feel that the contact and future needs if any, would be maintained and issues handled. Thanks!

Dave and Kathryn Hatcher,
May 2014

I am sending this email in regards to the work we had done with Ash and his crew… I am so pleased with the work that was done on our roof, the price was right, the work was awesome and the crew was fantastic, they were hard workers, very pleasant, and did a great job at cleaning up. I am going to leave the sign in my yard so others may experience the same workmanship as we did, also a few of my neighbours will be getting work done by Pristine. If you are considering having your roof done please call this company you will not have any regrets.

Graeme and Tracy Pearson
May 2014

Your crew of Justin & others did a great job. Thank you

Dave Roseborough
May 2014

Everyone was so great! They even put my outside stuff where they found it. You couldn’t even tell they did the roof (well the roof looks awesome). The clean-up was great!! Great job guys we will be telling people about your company!!!
Thank you, such a big decision made easier using Pristine to do my roof. Came when they said they would, service and clean up as promised, great relief! Looks fantastic and crew was exceptional.

Joanne Mcleod
May 2014

We were very happy with every aspect of our dealings with Pristine. Thanks so much for a job done well!

Dan & Cheryl Enns
May 2014

We appreciate businesses that try to be the best in customer service. We were very happy with experience. The office staff were so pleasant and helpful when I called with questions. Thanks!

David & Michelle Whetter

We were very satisfied- and yes would tell anyone who is looking to get their roof done to call you!

Ida and Ray Bibeau
April 2014

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