To all the staff at Pristine Roofing and Siding,
I just wanted to take a few minutes to acknowledge the job that was just finished at my residence this past week. In this day and age, it is easy for people to complain about bad service, but little is said for a job that is well done.
A big thank you to the gentleman I first was introduced to…Andrew Kroeker. Andrew took the time to listen to my concerns about my roofing project, and acknowledge what I wanted to be done. He marked down my concerns and made a point of including everything in his quote, which I appreciate. I would also like to thank him for personally coming back to address an unexpected issue due to rain, also set up earlier install due to this problem. His quote was not the cheapest of the estimates I received, but his demeanor was professional, and he truly listened to what I had to say, which swayed my decision to go with your company.
A thank you to Becky in the office who phoned and informed me when delivery of product would occur, and work with me to plan the actual day of install, so i could be here to meet the installation team.
When the install date arrived I received a phone call from the lead supervisor (I believe this is Rodrigo, but please don’t quote on that), who asked to meet with me before work began to once again address my concerns. I found this to be quite refreshing from a customer’s perspective that your team again, was sincere in listening to me. The job itself went superbly and the final product shows attention to detail. The color scheme we chose is very impressive and could not suit the house decor any better. We decided to upgrade to the LANDMARK PRO SHINGLE, which has a much more dramatic colour scheme built into it and much heavier shingle than the regular LANDMARK SHINGLE. I was skeptical at first, but without a doubt, am now glad we went with this shingle. Please feel free to use my home for any promotional work or any references you might require.
Finally, a thank you to Dave Fraser, who inspects all work before the final sign off can occur. Again I requested to meet with him for the final inspection and received a phone call from him to co-ordinate so that I could be here when he arrived. Although from my view, the installation was impeccable, his professional eye caught some minor details that will be addressed, which again for me go over and above a contractors responsibility.
Again the attention to detail from start to finish is something I cannot stress enough from your entire team.
A big thank you to all at Pristine Roofing!!!!